Privacy Policy

Last Updated: 1 July 2025

1. Introduction

Welcome to DonateHQ.

This Privacy Policy outlines how DONATE HQ PTY LTD (ABN: 53 687 947 271) (“we”, “us”, or “our”) collects, uses, protects, and discloses your information when you use our website, https://sandbox16.websitetesting.co/ (“the website”). Our website is built on the WordPress platform.

We are committed to protecting your privacy and handling your personal information in an open and transparent manner. This policy has been drafted in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

By using our website, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect information to provide and improve our service to you. The types of information we collect are:

a) Personal Information you provide to us:

When you use our website’s contact forms, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. This includes:

• Name
• Email address
• The content of your message and any other information you choose to provide.

b) Information collected automatically (Usage Data):

As you navigate our website, we may collect information automatically about your visit. This is standard for most websites and helps us understand how our users interact with our platform. This data includes:

• Log and Device Data: Information that your browser sends whenever you visit our site. This may include your computer’s Internet Protocol (IP) address, browser type and version, the pages you visit, the time and date of your visit, the time spent on those pages, and other diagnostic data.
• Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track activity on our service and hold certain information. See Section 4 below for more details.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To Respond to Your Enquiries: To use the personal information you provide through our contact forms to communicate with you and address your questions or comments.
• To Monitor and Improve Our Website: We use Google Analytics to understand how our audience interacts with our website, which helps us to improve the user experience, content, and functionality. The data from Google Analytics is aggregated and anonymised.
• To Maintain Website Security: To monitor activity and protect the security and integrity of our WordPress-based website.

We will not use your personal information for any other purpose without your consent, unless required or authorised by law.

4. Cookies and Tracking Technologies

We use cookies to help our website function effectively. A cookie is a small file placed on your device.

• WordPress Cookies: Our website is built on WordPress, which uses cookies for basic functionalities, such as remembering if a user is logged in or has left a comment.
• Google Analytics Cookies: We use Google Analytics to collect information about your use of the website. This service uses cookies to gather data such as which pages you visit and how long you spend on them. This information helps us create better content for our users. The data collected by Google Analytics is aggregated and does not personally identify you.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some parts of our website may not function correctly.

5. Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. We use various security measures, including standard WordPress security features, to safeguard your data. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure.

6. Your Rights Under Australian Privacy Law

As our business is based in Victoria, Australia, you have certain rights regarding your personal information under the Australian Privacy Principles. You have the right to:

• Access your personal information: You can request a copy of the personal information we hold about you.
• Correct your personal information: If you believe any personal information we hold about you is inaccurate, incomplete, or out-of-date, you can request that we correct it.
• Make a complaint: If you believe we have breached the Australian Privacy Principles, you can make a complaint to us using the contact details below. We will take your complaint seriously and attempt to resolve the matter promptly.

To exercise any of these rights, please contact us via the details provided in Section 9 of this policy.

7. Third-Party Links

Our website contains links to other websites that are not operated by us, such as the ACNC and individual charity websites. If you click on a third-party link, you will be directed to that third party’s site. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We strongly advise you to review the Privacy Policy of every site you visit.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top. You are advised to review this Privacy Policy periodically for any changes.

9. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact our Privacy Officer.

Entity Name: DONATE HQ PTY LTD
ABN: 53 687 947 271
Email: info@fundchange.com.au
Location: Victoria, Australia